In development

QuroPanel is under active development. Follow the roadmap and join the first public testing group.

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QuroPanel
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Tickets, knowledgebase and operations

Keep the customer, service and technical history in the same conversation.

Keep tickets connected to the customer, service, invoice, server and incident that caused the conversation.

See the roadmapAll features
Tickets linked to real resourcesSLA and escalationSafe support access

Illustration of the QuroSupport interface, drawn from the interface specification. Real screenshots replace this once the software is built.

Who it is for

Support agents, supervisors and operations staff

Helpdesk

  • Departments, priority, assignment and followers
  • SLA timers with escalation before a breach, not after
  • Canned responses, macros, merge and split
  • Every ticket linked to its service, domain, invoice and server

Knowledgebase

  • Versioned articles with draft, review and publish
  • Contextual help surfaced inside the panel
  • Public and private articles, reseller-branded

Safe access

  • Customer-authorised, time-limited support sessions
  • View-only mode and approval-required privileged access
  • A reason is required, and the real actor is always recorded
  • Secret fields stay masked during impersonation

Operations

  • Incident queue, maintenance tasks and migration queue
  • Backup, payment and provisioning failure queues
  • Public status page updates from the same incident record

Boundaries

What it deliberately will not do

Every one of these is a design decision, not a missing feature.

  • Support staff never see secret values, even while impersonating.
  • Impersonation is time-limited and fully audited against the original administrator.

Other workspaces

QuroAdmin

Server and fleet administration

QuroReseller

Reseller and master reseller management

QuroControl

Customer hosting control panel

QuroCommerce

Billing, orders, domains and provisioning

QuroDeploy

Git deployment, applications and WordPress

QuroShield

Security, monitoring and incident response

Follow the build

The roadmap shows what is specified, what is being built and what is still only planned.

View the roadmap

Contribute

Drivers, integrations, translations and documentation are all places to start.

How to contribute

Report a security issue

Responsible disclosure, with a stated response commitment.

Disclosure policy